Initial Foot-Care Assessment — What to Expect at Your First Appointment
Clear distinction between roles, shared services, and first-appointment requirements.
Initial Foot-Care Appointment (Required for All New Clients)
Whether your first visit is with Emily (Foot Health Practitioner) or Debbie (Podiatrist), every new client begins with an Initial Foot-Care Assessment. This includes:
- A full foot-health history
- Medical and lifestyle information
- Visual and physical foot assessment
- Discussion of concerns
- A treatment plan
- Routine treatment during the same appointment (unless a specialist podiatry procedure is required)
This ensures safe, appropriate care and allows us to guide you to the right practitioner for ongoing treatment.
What Emily (FHP) Does — Routine care and ongoing maintenance
Emily provides essential foot-care services focused on comfort and routine maintenance:
- Nail cutting, shaping and thinning
- Hard skin, callus and corn reduction
- Non-surgical ingrown toenail care
- Fungal nail and skin support
- Cosmetic foot-care treatments
- Diabetic foot checks
- Vascular assessment
- General foot-care maintenance plans
- Advice on footwear, hygiene and prevention
Emily is the key practitioner for regular foot-care, comfort treatments, and ongoing maintenance.
What Debbie (Podiatrist) Does — Advanced, specialist podiatry services
Debbie provides podiatry-specific assessments and treatments that require HCPC-registered podiatry expertise:
- Biomechanical assessments
- Gait and posture analysis
- Orthotic recommendations
- Nail surgery (partial or total)
- Verruca treatment options
- Management of complex or persistent foot conditions
- Foot-pain assessment
- Sports-related foot issues
Debbie is the practitioner for specialist, clinical, and biomechanical foot-care needs.
What Emily & Debbie Both Do — Shared foot-care services delivered by either practitioner
Both practitioners can safely provide:
- Initial foot-care assessments
- Routine nail and skin care (depending on complexity)
- Corn and callus reduction
- General foot-care advice
- Monitoring of foot-health changes
- Ongoing maintenance appointments
Clients may choose to stay with one practitioner or alternate depending on their needs.
How clients know who to book with
- Routine care, comfort, cosmetic foot-care → Emily
- Biomechanics, surgery, complex conditions → Debbie
- Unsure? Book an Initial Foot-Care Appointment and we will guide you.
Heaven's Footcare provides professional foot health services for a range of issues like cracked heels, fungal nails and more. Schedule an appointment today!
Cracked heel
If you have dry, cracked heels, our expert Foot Care Practitioner can help. We will assess the cause of your cracked heels and recommend the best course of treatment. This may include moisturising, exfoliating and/or using a specialised foot cream.
Fungal Nail
Fungal nail is a common condition that can be unsightly and difficult to treat. Our Foot Care Practitioner can clear the infection and improve the appearance of your nails. Treatment may include nail trimming, debridement, applying antifungal cream, and/or prescribing an oral antifungal medication.
Hard Skin Removal
If you have hard skin on your feet, our Foot Care Practitioner can help. We will assess the cause of your hard skin and recommend the best course of treatment. This may include using a pumice stone, foot file or specialised foot cream.
If you have hard skin on your feet, our Foot Care Practitioner can help. We will assess the cause of your hard skin and recommend the best course of treatment. This may include using a pumice stone, foot file or specialised foot cream.
An ingrown toenail is a common and sometimes painful condition. Our Foot Care Practitioner can treat your ingrown toenail and relieve your pain. Treatment may include nail trimming, debridement, applying a medicated nail lacquer, and/or prescribing an oral antifungal medication.
Thickened Nails
Thickened nails are a common condition that can be unsightly and difficult to trim. Our Foot Care Practitioner can improve the appearance of your nails and make them easier to trim. Treatment may include nail trimming, debridement, applying a medicated nail lacquer, and/or prescribing an oral antifungal medication.
Warts and Verruca
Warts and verrucas are common skin infections that can be painful. Our Foot Care Practitioner can treat your warts and verrucas and relieve your pain.
Paraffin Wax Treatment
Paraffin wax is a natural, hydrating treatment that can soften and protect the skin. Our Foot Care Practitioner can provide a paraffin wax treatment to help relieve dry, cracked skin on your feet.
Nail Cutting
If you have difficulty cutting your nails, our Foot Care Practitioner can help. We will assess your nails and recommend the best way to cut them. This may include using a nail file, clippers or scissors.
Athlete’s Foot
Athlete’s foot is a common fungal infection that can cause itching, redness and scaling of the skin.If left untreated, this fungal infection may spread to other parts of the foot and body. This fungi thrives in warm, damp environments and can cause itching and burning, making the skin red, inflamed and sore. Our Foot Care Practitioner can help to treat your athlete’s foot and relieve your symptoms. Treatment may include antifungal cream, powder or spray. Shoes must also be treated to prevent reinfection; separate washcloths and towels should be used to prevent the fungi infection from passing to other members of the family. Socks and towels should also be laundered after each use.
Corns and Calluses
Corns are small areas of hard skin that can develop
on the feet. Our Foot care Practitioner can help to
treat your corn and relieve your pain. Treatment
may include using a pumice stone, foot file or
specialized foot cream.
Calluses are areas of thickened skin that can develop on the feet. Our Foot Care Practitioner can help to treat your calluses and relieve your pain. Treatment may include using a pumice stone, foot file or specialised foot cream.
Biomechanical Assessments
Poor posture and movement can lead to long-term issues such as foot, knee, hip, and lower back pain. Debbie specialises in biomechanical assessments, identifying the underlying causes of these problems, such as flat feet or overpronation. Using this information, she creates custom treatment plans, including orthotics and strengthening exercises, to help correct imbalances and prevent further pain or injury.
Ingrown Toenail Surgery
If you’re suffering from the pain and discomfort of ingrown toenails, Debbie offers safe and effective surgical solutions. Our permanent ingrown toenail surgery provides long-term relief by addressing the root of the problem. This minimally invasive procedure is quick, and effective, and ensures that your nails grow back properly without recurring issues.
Wound Care for Foot Health
Proper foot care is essential, especially for those with diabetes or poor circulation. At Heaven Care Clinic, our Podiatrist Debbie and Foot Health Practitioner Emily provide careful foot-health assessments and supportive everyday foot-care. For any active wound or ulcer, we work alongside your GP and the NHS care pathway to make sure you receive appropriate clinical management — and we will always refer where specialist treatment is required.
Diabetes and Your Feet
Diabetes can reduce the blood supply to your feet and cause a loss of feeling. If you have diabetes type 1 or 2, here are some helpful tips to help you reduce the possibility of infection and keep your feet at their best.
- Check your feet every day for swelling and other differences.
- Eat well and be active.
- Make sure your footwear fits.
- Use moisturising cream every day (don’t put cream between your toes).
- Never walk barefoot.
- Treat corns and/or hard skin.