Effective Date: 12/02/2025
At Heaven Care Clinic, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging with our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following personal data from you:
- Personal Identification Details: Name, address, date of birth, phone number, and email address.
- Health Information: Medical history, treatment records, and health assessments necessary for providing our services.
- Payment Details: Billing information, such as card details, for processing payments.
- Marketing Preferences: Information regarding your consent to receive promotional communications.
- Appointment Details: Booking history and records of communications related to appointments.
2. How We Use Your Information
We use your information for the following purposes:
- To provide personalised treatments and ensure the highest standard of care.
- To manage appointments and communicate with you about your bookings.
- To comply with legal and regulatory obligations.
- To process payments securely.
- To send promotional offers and updates, where you have given consent.
- For internal record-keeping and quality assurance.
3. How We Store and Protect Your Information
Your personal data is stored securely in password-protected systems and encrypted databases.
Paper records are stored in locked cabinets in a secure area with restricted access.
Access to your data is limited to authorised personnel who need it to perform their duties.
We regularly review and update our security measures to ensure data protection.
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share your data only under the following circumstances:
- With trusted service providers, such as payment processors, who help us operate our business.
- To comply with legal obligations, such as providing information to law enforcement or regulatory bodies when required.
- With your explicit consent for referrals to other healthcare professionals.
5. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the information we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (subject to legal requirements).
- Right to Restriction: Restrict how we process your data.
- Right to Data Portability: Obtain your data in a structured, commonly used format.
- Right to Object: Withdraw consent for marketing communications or other processing activities.
To exercise your rights, contact us at the details provided below.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Medical records are retained in accordance with healthcare regulations.
7. How to Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Heaven Care Clinic
Email: info@heavencareclinic.co.uk
Phone: 01202 028397
Address: 642 Wimborne Road. BH92EH
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.
BY AFDV MARKETING.